Zara

Zara's customer service is horrible. Returns are near impossible. Went to the desktop site to do a return, and wasn't able to do it. When I contacted them through their chat, the bot and then representative were just as bad. First, after giving the order number, the bot the return period had expired due to it not being with being with 30 days. It was within 30 days... so a simple AI agent, couldn't even verify that an order was within their 30 day return window. And here I am limited to 500 char

the site is easy to make purchases with once you find the items, but selecting the item size and quantity is unnecessarily hidden. It seems like they're trying to hard to be different with that step. you have to add items to the cart to get to the size/qty selection and then hyperlinked under that is a size guide. Its uncommon for sure...if that's what they were going for. Once you figure out how to order, everything else is easy.

The app won't allow me to save my credit or debit card info. So I have to reenter every time. And when it is during sale, then I am wasting time on it while the stuff is all gone. Also, when items in my cart are out of stock, it won't automatically take them out. I gotta go back and remove them myself and go back to payment. By that time, the card info i entered is lost again. So its a nightmare