
Troy Henderson
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The Kroger app is less and less stable as time goes on. At this point, I can't look at any order that has received even a partial refund, have any other app open (even my calculator) without it crashing, review my entire basket if it has more than 7 items, reliably add or remove things from my cart, or choose a delivery window. Yeah, when it works it's great, but with all the hassle, I'm starting to think hard about Aldi. Edit: It hasn't gotten better in the last 8 months. :/ Come on y'all.
100 people found this review helpful
The Kroger Co.
October 23, 2024
Thank you so much for providing your feedback, Troy! We can certainly understand your frustration. We're going to share this with our Digital Team as we are always looking for ways to better our service. Have a great day.

J Hall (felisfanaticus)
the Kroger app is difficult to navigate. the real issue is with their pricing and coupons, because even with their boost membership many times the coupons do not apply properly or at all. these are items that you have actually selected from the option of available qualified items. the coupon will show in the cart, but will change or drop off completely during the last stage of check out, and you might see a higher price then the previous page, without adding additional items
55 people found this review helpful

Cynthia Rodriguez
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It's so slow. None of my other shopping apps are like this. It just takes forever to load. It has always lagged a bit but it seems to be getting worse. Recently I've also clicked on coupons under an item and it disappears instead of adding. I click on an item and sometimes I end up on a completely different product. Love Kroger but the app needs work. Update... deleted and reinstalled. Everything seems to be loading faster now and I haven't had any bad links. Thank you!
653 people found this review helpful
The Kroger Co.
October 29, 2024
Thank you so much for providing your feedback, Cynthia! We can certainly understand your frustration. We're going to share this with our Digital Team as we are always looking for ways to better our service. Have a great day!