
Scott
MyChart is an ok repository for medical records, but it's not great for setting appointments or for communication with doctors. There are different confusing ways to contact the practice and half the time they don't seem to get my messages. For appointments I've found in most cases it's a lot easier to just call by phone. There is a lot of functionality here, but in terms of usability, the site and the app are not intuitive. They need to hire some better user experience design professionals.
370 people found this review helpful
Epic Systems Corporation
2 September 2025
Thank you for the review. Many aspects of MyChart are controlled by your own healthcare organization through setup and settings. We recommend reaching out to them for support. If you don't know how to reach them, email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.

Mark Spence
The app IS NOT user friendly! Each time I try to log in,I ha e to change my password! Ridiculous! Now,when I open the app it sends me around in circles to things I have no idea what they are asking. It is asking for my organization name and location! I simply want to review my information and speak to my doctors. Your app makes this almost impossible! There is not a link to get help at all! Terrible app!!!! It will not let me rate ZERO stars or I would. You guys need to get "customer service"!
4 people found this review helpful
Epic Systems Corporation
16 September 2025
Because MyChart is a window into the health data stored at your organization, you have to first choose the organization where you receive care before you can log in. Please contact them if you need more support, or email us at MyChartSupport@epic.com if you're not sure how to contact them.

Hadri Myers
The overall app is great- but lately it's been crashing, hasn't been loading correctly, kicks you out, and won't let you access your information at times. It's frustrating to say the least. Doesn't matter if you're using the app or website. For some reason, it seems to only be happening for specific medical centers. Some load perfectly fine, others consistently don't.
48 people found this review helpful
Epic Systems Corporation
9 September 2025
Thank you for the review. Each healthcare organization has their own instance of MyChart. Please reach out to them for support. If you don't know how to reach them, just email us at MyChartSupport@epic.com, let us know the issue and the organization name and we can look up their contact info for you.