
M
For iPhone 12 mini an app is not tracking almost anything, only phone contacts of the child. Customer service response time is longer than a week with general information, which doesn't resolve an issue. Response usually would say that an app might not work for all models. If an app is not suitable for iPhone, which is widely used globally than what is the point to offer this kind of service.
7 people found this review helpful
Hello, did your problem get resolved? If not, we are here to help you! Please do let us know at bms@bitdefender.com.

A Google user
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Like many others my experience of this app is that it simply DOES NOT WORK. When installed it blocks every application; including the system launcher, regardless of whether or not the application has been allowed or screen time is permitted. I've had to uninsall it completely from all devices just to allow my children to use their devices. Parental control is a highly contentious issue anyway, the behaviour of this app has only served to re-inforce my son's view that his parents should have no right to determine what, when, how and where he may use his devices. This has set my efforts back by at least 3 years. Until I read that a flawless installation can be achieved without the intervention of a support technician, [and I have yet to read a review of a successful assisted installation!] then I shall keep well away and will not be renewing my AV and security subscription next year.
11 people found this review helpful
Bitdefender
23 October 2018
Hi,
We're sorry to hear about the encountered issues. Please reach us at bdparental@bitdefender.com to further investigate this situation.

A Google user
I am a bitdefender user. I paid for the annual subscription. I thought your parental app would be better than google family link. I was wrong. 1. It can be uninstalled easily 2. It can be deactivated by turning off accessibility and using battery optimizer to not run it in the background. 3. It doesnt work - i tried setting it up on 2 gadgets. Both screentime and daily usage feature did not work. Even the locate feature doesnt work. I tried this on android phones running on android 8 and 9.
65 people found this review helpful
Bitdefender
13 October 2019
Hi Migis. Sorry to hear that you had a negative experience with our app. If you wish you can send us an email at bdparental@bitdefender.com so that we can assist you as best as we can. Thank you and have a great day ahead!