
Claudine Records
Literally completely and utterly useless. it's been getting worse and worse over the last 3 years, but now, after updating 2 days ago, cannot even use it at all. First it stopped processing credit card payments. I contacted support, they insisted it's my device in spite of the fact I have 2 different devices BOTH having the same problem. then it stopped letting me store credit card to secure appointments. Have to go to website. Now the app takes me to website. USELESS.
5 people found this review helpful
Squarespace Inc
29 July 2025
Hi there, we're sorry to hear there are issues with the app, particularly with more recent updates. Please reach back out to our Customer Support team once again, so we may troubleshoot further. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug."

Jerome De Los Ríos
This app started off well, but is going down hill fast. From other reviews, it sounds like nothing is getting done. For me: 1: The dates on the calendar glitch and won't display properly 2: The app keeps shutting down completely randomly, for example when I select the "cart" option (and yes I closed and reopened) 3: I tried to leave a feedback within the app. I cannot submit a screenshot nor will my written feedback submit. The Acuity website, 2 of my clients got randomly unsubscribed from pay
2 people found this review helpful
Squarespace Inc
29 July 2025
Hi Jerome, we're sorry to hear there are increased issues with the mobile app. Please reach out to the Customer Support team, so we can troubleshoot further. If the feedback tool continues to not work on your device, please contact us through the Help Center at https://sqsp.link/oDySIc.

Jason M
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Unstable. occasionally I need to restart my phone or the app won't open. Annoying. The app also lagged now and again. Update: It's absolutely unbelievable how often this app freezes. I'm done restarting my phone twice a week to get this app to work. I'll use it online when I must. It's so frustrating. I should be greeting clients not struggling to check them in.
2 people found this review helpful
Squarespace Inc
24 June 2025
We're sorry to hear about this issue. Our Customer Support team can help resolve this case. Could you please create a ticket via our Contact us page? https://sqsp.link/MlbC43