
Blake Presnull
Must manually log in to check prescriptions, as the fingerprint no longer works. No place to change this either. Have to "allow access to my account name, email, and phone number" each time I log in. Will not save in the app for some reason. Recommend making the app work like 99% of all other apps. Quick login with the method I choose (manual, fingerprint, pin, etc). And stop asking me to approve access I've approved countless times.
8 people found this review helpful
Thanks for the review, Blake. We are always working to make the app better for our customers and will be sure to share your feedback with our Partners.

Samantha Whisenhunt (Sammi Jo Scott)
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Edited: App just needed to be uninstalled and reinstalled. That fixed the problem immediately. Review back up to 5 Stars. Thank you HEB!....... I Used to be a wonderful app, but now it makes me login EVERY.SINGLE.TIME I open the app. I can understand the security of making me login once a day but if I just placed an order 10 minutes ago, close the app and reopen it, I have to login. That's a bit extreme. Please fix!
We're sorry you're having trouble with the My H-E-B app, Samantha. To further assist, please feel free to reach us at 1-855-803-0611 (Monday - Sunday, 8 am - 8 pm CST). Our Partners would be happy to look into this.

Tabitha C
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I love the HEB app. I just wish it didn't error so often. I use this app all the time for curbside ordering and to find items in store. I use the app to check to see if they carry something before I drive there. But, I feel like I'm always getting error messages. I have to stop shopping and wait for it to work again. It gets frustrating. It's still a time saver on the busy weekends.
3 people found this review helpful
Thanks for the review, Tabitha. We are always working to make the app better for our customers and will be sure to share your feedback with our Partners.